Poor service

I lost my till slip, the garment still has the price tag and it hasn't been worn.

I sent an email to customer services dept, and this is the response I got:

Good Day Nosiviwe

Trust you are well.

Thank you for your email.

Please be advised that you can return or exchange the product in-store within 30 days of purchase with the original purchase docket. The product must still be in a resealable condition.

Should you require further assistance you are more than welcome to contact us on ***or ***.

Regards MRPG Customer Care

Guess what I was told at Mr. Price Adderely Street in Cape Town I cannot be assisted and they were making fun.

Your services sucks