Poor Service

<p>Good Day</p> <p> </p> <p>Kindly note that I purchased 2 shirts online on the 20/07/2016 as a gift for my friends son, order number ********** 23470 for an amount of R254.98. These shirts where 9 to 10. However they did not fit the child so I went to Pavilion around the 28/29 July 2016 and exchanged them for 13-14 years thinking the bigger size would be a better fit.</p> <p> </p> <p>So anyway my friend only got back from Jhb on Wednesday, on Thursday she told me the tops where too big for her son and that I should exchange them and see next time to get him something. Yesterday Friday I went to Pavilion to credit both these tops back on my account, the reason I did not keep them for my son is because I had purchased the same top [Blue Check Shirt] when Mr Price had their 50% sale and even his 1 top had to exchange for a 11-12[ sometimes the cuts are either too small or too big].</p> <p> </p> <p>Now I get to the till point Ms Sindi [Sintu] assisted me , anyway she was in a foul mood doesn’t greet the customer nothing. She made me feel as though she doing me a favor as if they paying my salary when in fact we as customers are paying their salaries, without customers they will have no jobs. So I didn’t say anything cause it must have been a long day. I do understand that.</p> <p> </p> <p>She tries to scan the items to do the return and the system doesn’t allow her, so she called the other teller to assist her but to no avail, I then told her to do the exchanges and do the one with the problem last so very arrogantly she does it. The nerve of this teller to click her tongue…NOW THIS REALLY ****ED ME OFF I AM A CUSTOMER AND I PAY YOUR WAGES. WHAT THE F***** HELL??? SO MY HUSBAND SAID DON’T SAY ANYTHING CAUSE YOU CAN SEE SHE IS NOT HELPFUL.</p> <p> </p> <p>So she tries to do the last exchange but still she can’t, then she says the system shows it has already been exchanged. So that’s fair and true. But my problem is when I initially did the exchange the cashier was supposed to return the entire sale and re-do the sale but obviously that wasn’t done otherwise I would have this problem. Then I asked her to exchange it without the slip, she checks the prices and tells me one shirt is R50 and the other is R80.</p> <p>I then explained to her that I cannot exchange items that I have paid R254.98 for R130 why should I lose R125 for someone else’s mistake.</p> <p> </p> <p>I then asked her to call the Manager because obviously Managers are there to assist customers. She blatantly refuses saying that the Manager can’t do anything, being so frustrated I took my stuff and left the store, I was so upset that I didn’t even my sister account , I just walked out the store. </p> <p> </p> <p> </p> <p>NB: Two weeks ago I ordered stuff online for R95 .00 I was overcharged for about R500 totally ridiculous, I did not fuss about it too much.</p> <p>A month ago I purchased a dress for R160 it didn’t fit I went to Musgrave with the online receipt, when the cashier scanned it was R140, I explained that I paid R160 for the item the Manager didn’t even look at the receipt and says she could help the dress is R140. I still did not make a big thing about it I was also not credited with the R20.</p> <p> </p> <p>NB: TODAY I WILL RETURN THE 2 SHIRTS THAT I PURCHASED FOR R254 BECAUSE IF I GO NEXT WEEK TO PAVILION THEY MIGHT TELL ME THE SHIRTS ARE NOW R20 EACH. MRP MUST CREDIT MY ACCOUNT WITH THE BALANCE OF R125 AS THE INTIAL EXCHANGE IS NOT MY PROBLEM IF YOUR CASHIERS DON’T FOLLOW PROPER PROCEDURE.</p> <p> </p> <p> </p> <p>30/08/2016</p> <p>Kindly note on Saturday 27/08/2016 I have exchanged both tops and was issued a gift card for the value of R180.00. The gift card number is ********** 920. Balance owing is R70.00 as expalined I paid R250 for both tops.</p> <p>Yesterday I recieved a call from MRP Pavilion advising me to come to the store and they will sort me out. My problem is I dont have the time or fuel to run around for the blunders of your staff. [Who is going to compensate me for my running around?]</p> <p>I would appreciate if the outstanding balance be credited to the gift card or my account of which you have my details off also an email much be sent to me once the amount as been credited. </p> <p>Also take note that I am frustrated and I will not be shopping at Pavilion anytime soon. </p>