Poor service

As I write this I'm standing in a very long que at Mr Price sasolburg to collect a parcel. In my understanding the whole point if online shops& the click & collect option is to avoid the ques!!? Why else do they have a designated station for click & collect if I have to fall in line with the in-store shoppers?? The staff couldn't be bothered to assist, I asked one of the staff members & she just said join the que, while walking away!! Whoever else she confirmed such also couldn't be bothered!!

I've already been in line for 30 minutes.

Such poor customer service is exhausting in this day and age!