poor service

<p>on the 25/07/2016 ive purchased clothes on line and ive selected within 3days delivery after i did EFT payment ive sent them proof of payment and it was confirmed that they have received proof. ive been in communication with a nice lady Samukelisiwe Mchunu who tried to assist. on the 02/08/2016 i was told i will only get the order on monday the 08/08/2016 im not sure what happened to the within 3days delivery... i have requested reversal on the same day as i went to the store to buy the items. the response that i received from Samukelisiwe Mchunu was that i need to wait for 7-14 working days only on the 15/08/2016 i was told that the banking details i have sent are not the same with the one i made a transfer with which was a friend's account since i do not have internet banking. i have waited for 9 and today its the 10th day for them to tell me that the reversal was delayed because of the banking details which where sent on the 02/08/2016 and no one is informing me if when am i going to get this reversal of R304.98 because there is NO WAY i will wait for another 7-14 working days i need this reversal as in NOW. i have never received such servioce in my life</p>