Poor Service

Good day my name is Patrick Basi I am writing this complained regarding Mr Price, in March I received a call from one of the consultant in Mr Price callcentre,telling me that I won a simcard that will come with airtime which I am going to pay through my Mr Price account that's when he also told me again that they are going to deliver the simcard within 7 to 14 working days, then after he explained all that that's when I decided that I don't want the simcard, then same day I want to my nearest branch to cancel the order or the simcard which they did cancel and told me to come back the following day to follow up that if the simcard is cancelled of which I did go back only to find out that the simcard was cancelled so I was surprised to see on my May statement that they charged new cancellation fee of R129 for the simcard I didn't even receive and I cancelled same day, then on the 2nd of May on Tuesday I then went to the nearest branch to find out why they charged me a cancellation fee of R129 for a simcard, then there was this lady there who helped me she called the head office to ask about the cancellation fee instead of giving me the phone to explain my situation he just talked to the guy and dropped the phone and the way the was no order the stuff there was also noisy showing that they didn't even care and respect my situation or the fact that I'm making a serious call, they showed that they didn't care at all, the service was very poor.