Poor service

Canal Walk Mr Price service lacks a lot a gaps in communication and rude security staff that back chat. I went ti return an iteam, at the entrance u are required to fill in a form and write your name on the plastic bag. The security tells me to wait “over there”. What on earth is “over there”, he repeats the same statement again. I asked if he meant cashiers...then he says yes. I stood by Cashiers and waited for my name to be called out as instructed. After a long wait, he emerges and I noticed him when a customer complained that saying “you said it’d be quick but you’re bring the packet now.” I confronted him too, only to Discover that i had to wait in line like a normal buying customer and at the till point advise of my return request. The security back chatted rudely as though he was talking to his friend. The return was processed into my cheque card. Nobody informs you when the payment will clear. You’re told its done. The person who authorizes was nowhere to be seen as cashiers were also waiting. Service needs to be improved! When will the refund reflect?