Hellopeter
Share Your Experience

1 reviews | Active since Jun 2016

05 Jan 2018, 09:39

Poor service

HI, Places an order on the 23rd of December. Your TAT says it can be collected with 5-7 days.

Firstly, you had a top I order available online - then all of a sudden when it should be packed there is no stock (clearly your system is flawed). I was then advised last week that I will get a refund for that specific item whilst the rest will be sent. No refund to date.

The rest of my order is still on hold - I want it by Monday - or I'm going to the ombud for false advertising

Ref: ********** 63149

thanks

0
Replies (5)
Mr Price
Mr Price's reply05 Jan 2018, 10:35
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

Mr Price
Mr Price's reply08 Jan 2018, 15:22
Official

Good day.

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

Mr Price

's update09 Jan 2018, 16:32
Reviewer Update
Thank you for my order and that everything is the correct size. I am still waiting for my refund for the item that you did not have! Out of principle, I will not let this go. Sort it out by tomorrow!
's update11 Jan 2018, 13:30
Reviewer Update
do you know that you are now committing *****? You took money for an item I was provided with? I'm still waiting for you to confirm the reimbur*****t. Your service is truly **********
Mr Price
Mr Price's reply13 Jan 2018, 13:55
Official

Good day

We apologize for the inconvenience incurred. The refund has been processed back to the card used for the transaction. The refund was processed on the 01/01/2018 and should reflect back to you card by now. Please query with your bank.

Please contact us on *** or *** should there be anything further we can assist you with.

Kind Regards