Poor service

I have been sending emails since September to cancel the funeral policy that is linked to my clothing account 😑 no feedback is being provided even after sending follow up mails

When I call I hold for an hour only for the call to drop without a agent assistanting me

I went in store to cancel the policy and they told me that the cancelation team does not respond to their emails and we will hold the calls for like 2 hours before we get assistance

I need someone to reach out to me and cancel this policy