Poor Response from Mr Price.

I am quite unhappy with the service response I recieve from their statement service department. Since 2018/08/11 I have been sending them e-mails to request that they sent my monthly statement via post, as this is the only proof of address that I have.

I don't have any other accounts, so I need the posted statement for numerous purposes for example SARS. After about six (6) e-mails sent, on my own expense as well as my time, the consultant just rep**** by saying " Please note that sending statements via post, takes time, but they attach my electronic statement for me.

How can numerous consultants still not understand or interpret my simple request for Mr Price to send my statement via post?

I am looking forward to see whether I will get a competent and prompt response from Mr Price, as I did tell them in my last e-mail that my next step will be hellopeter.