Poor quality of Mr Price shoes

<p>I purchased boys sandals for a gift that i gave to a friend recently and to my embarrassment and disappointment after 1 day of her kid wearing the shoes it completely ripped in front.</p> <p>I contacted Mr P online, sent pictures , reported the item and what happened and asked them to kindly collect the shoes (as i had to pay R45 delivery to receive them) and refund me and the response from Mr P online (Maria) was:</p> <p>Thank you for your query,<br /> Please be advised that there has been no quality issues reported on this item.<br /> We are therefore unable to assist with a refund or exchange on this shoe.</p> <p> </p> <p>I have never experienced problems with Mr P in the past and am extremely perturbed by this response and simply refusing to reimburse a customer for their poor quality of products is unacceptable.</p> <p> </p> <p>I regret that due to this experience and poor customer service i will not support Mr P in the future i would appreciate this matter to be addressed </p> <p> </p> <p>Regards</p> <p> </p> <p> </p>