LM
Londi M

1 reviews | Active since May 2017

12 Dec 2018, 12:54

Poor quality clothing and shoes

what a poor quality this shop sells lately. I bought a pair of shoes which I had returned 3 times. they look nice and are attractive but are so poorly manufactured. they snap easily and look worn out with every wear. what! does this shop not have quality assurers? we are aware that this shop sells low maintenance goods but come on! a pair of shoes which costs R200 can't be this poor. and the cotton on your merchandise flies on the edges of garments. what's up? Mr Price group is capable of providing good quality goods. Mr Price Home sells highest quality goods on the league of their own. why is Mr Price clothing undermining the level of customers who buy their merchandise from this clothing division. I literally got tired of returning the shoes because there's nothing to be done really. The shoes were manufactured poorly. They look nice but you can't enjoy wearing them because as you walk the texture on the top of the foot is teaing. I'm not a regular customer of MRP Clothing division but from time to time I pop in for summer dresses and your nice morning shoes. I saw this block heel and fell in love with its look. but eish, now i regret buying it. please don't undermine the level of affording of customers and bring in whatever poor garment or goods to the shop. treat all divisions the same. have the same quality assurers for your clothing as the ones at MRP Sport and Home.

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Replies (3)
Mr Price
Mr Price's reply13 Dec 2018, 09:00
Official
Good Day 

Trust you well 

Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money. In the mean time you can  bring the item back to an MRP store. 

Many Thanks 

Mr Price 

LM
Londi M's update13 Dec 2018, 09:54
Reviewer Update
Dear MRP Thank you for getting back to me. I appreciate it, but hinestly I don't know what to do anymore with this pair of these block heels. I have already returned them 3 times. all these times the shop gives me a new one, they're very nice and professional about this at MRP Musgrave branch. they've never given me any problem but this shoe is just too much. The entire batch clearly. if I return it now, truly, what will happen? I can't keep going to MRP to exchange this shoe. The entirety of it is defective. please contact me ********** 232
Mr Price
Mr Price's reply14 Dec 2018, 09:06
Official
Good day

Trust you are well.

We understand your concern. Kindly note, you can return the product in store and you will be assisted promptly.

Kind Regards,
Mr Price Group