Poor Quality and Terrible Service.

Poor quality of clothing. Terrible customer service. Non existent consumer care platforms. I bought a winter jacket in 4 March. Have not worn it yet because it simply was not cold yet. I decided to use it for the first time on 25 May, I noticed that the jacket is torn. Tried to return it st the store, security advised in 30day returns policy. The jacket has not been worn,the price tag is still on. Useless customer care line not answered. Store phone not answered. Email sent but I received an automated response resolving the query. Useless. Thus is against the retail policy. Will forward the matter to the retail ombudsman.