lL
lannyltp L

1 reviews | Active since May 2012

02 Jun 2017, 14:04

Poor quality and dusty untidy store Pavillion

<p>Good afternoon, i am a regular shopper in your Mr Price store Pavilion. However i visited on Tuesday and bought a pair of shoes, price 240. I looked for assistance and received no help, plus no place to sit and try it on. Just one small stool. And someone was seated. i took the boots and even asked the cashier if i could get another he ask the sales assistant and cashed up for my item, but the person took forever. I ended up walking out, when i got home the condition of boots were bad and covered in dust. Looked used. I ended up exchanging it on Thursday, however the entire store from shoes covered in dust, and its hard to find fitting rooms ect. I do understand the store has been renovated, but health and safety, the change room floor had thick dust. I ended up leaving everything and taking a chain. I am currently unwell due to being exposed to this dust . I really love mr price and been shopping there since it opened up. But im Dissapointed, with quality of shoes, and the fact that store is covered in dust. N unclean.</p>

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Replies (8)
Mr Price
Mr Price's reply02 Jun 2017, 15:22
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP

lL
lannyltp L's update02 Jun 2017, 15:25
Reviewer Update

Thank you for the response.

lL
lannyltp L's update05 Jun 2017, 12:14
Reviewer Update

I have not received any call or response of senior manager.

lL
lannyltp L's update21 Jun 2017, 12:55
Reviewer Update

I have received a call from store manager, and she apologized for the state of the store and the boots. however i received no companisation whats so ever. And i stated i got sick due to the dust.

lL
lannyltp L's update02 Jul 2017, 23:20
Reviewer Update

Still no response...

Mr Price
Mr Price's reply04 Jul 2017, 07:30
Official

Good day

You will be contacted by our Pavilion Store who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

lL
lannyltp L's update05 Jul 2017, 11:29
Reviewer Update

Thanks i await contact from the pav store, and being companisated . The first call as stated the Manger apologized, however i was still recovering from being ill. I hope it can be resolved.

lL
lannyltp L's update20 Jul 2017, 12:03
Reviewer Update

Still no response..

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