SM
Siphamandla M

1 reviews | Active since Jun 2022

11 Jun 2022, 12:24

Poor quality and bad service.

Firstly, I would like to express how utterly disgusted I am by the service or rather communication from Mr.Price Khayelitsha. On the 18th of March, I went to buy a cellphone, and used it only for a week and a half. Few days later, I returned the phone to the store, because it was faulty. They took it for repairs and came back with a response with senseless excuses that say I have tempered with the phone.. Based on my knowledge if the phone was tempared with, then it's them who did. Why would I return a phone knowingly that I tempered with and why would I do that on a new phone?.. This is no way to treat you customers it is day light *******.. My cell number is *** and ***

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Replies (2)
SM
Siphamandla M's update11 Jun 2022, 12:39
Reviewer Update
To add on, the reasoning for not being able to fix the phone has nothing to do with the phone's problem. I'm told about chips outside the phone, while I returned the phone for pattern lines that do not combine when I'm trying to draw my pattern, as a result I can't unlock the phone. What I'm told at the store is utter nonsense. I'm not dumb to the point that I would take a brand new phone to be repaired by somebody else, while it is still under guarantee.
Mr Price
Mr Price's reply17 Jun 2022, 13:07
Official
 
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price