AA
Alisha A
1 reviews | Active since Jun 2024
02 Dec 2024, 16:30
Poor Quality
Hi,
On the 27 Oct 2024 I purchased online a black and cream match set. On the 28 Nov was the 1st time I had it on as the purpose of the purchase was for our year end function. At the venue I realized that something was not right and discovered that the back and between the legs was teared up. It was so embarrassing and needed to purchase by the nears shop which was pnp clothing for a pants. I emailed Mr Price on the 28 Nov @ 21H06 explaining my situation and asked that the pants be replaced. I got an email back from Kendall King stating that the matter was referred to the quality team, till date i haven't received any feedback.
This was disappointing and poor quality from online shopping.
Regards Alisha Afrika ***
Helpful (0)
Replies (6)0
Replies (6)
Mr Price's replyOfficial
03 Dec 2024, 10:54Hi Alisha Afrika
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
Mr Price's reply03 Dec 2024, 10:54
Official
Hi Alisha Afrika
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
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Alisha A's updateReviewer Update
07 Dec 2024, 10:11Tell date i am still waiting on feedback, someone phone me on the 3rd December and took all the details and said he will phone me back, is 4 days later and still no feedback regarding this.
AA
Alisha A's update07 Dec 2024, 10:11
Reviewer Update
Tell date i am still waiting on feedback, someone phone me on the 3rd December and took all the details and said he will phone me back, is 4 days later and still no feedback regarding this.
AA
Alisha A's updateReviewer Update
10 Dec 2024, 11:36So I got an email from Kendall again stating they are unable to replace the shorts and will refund or exchange for something else, i stated that it does not make sense for me to replace the short only i bought it as a matchset and i will have to exchange the shirt and shorts in order to take a complete set again. I am still waiting on a response, this is so frustrating. really bad service and quality on mrp side😩
AA
Alisha A's update10 Dec 2024, 11:36
Reviewer Update
So I got an email from Kendall again stating they are unable to replace the shorts and will refund or exchange for something else, i stated that it does not make sense for me to replace the short only i bought it as a matchset and i will have to exchange the shirt and shorts in order to take a complete set again. I am still waiting on a response, this is so frustrating. really bad service and quality on mrp side😩
AA
Alisha A's updateReviewer Update
12 Dec 2024, 11:21I am still waiting on a response from MRP this is the worst service i have ever received the lack of communication and clarity is so frustrating.
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Alisha A's update12 Dec 2024, 11:21
Reviewer Update
I am still waiting on a response from MRP this is the worst service i have ever received the lack of communication and clarity is so frustrating.
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Alisha A's updateReviewer Update
13 Dec 2024, 14:55I phoned today Mrp, first person i spoke to i explained and she dropped the call, i phoned a second time talking to a Lindiwe explained everything to her she tried to get Kendall to help but Kendall stated He will reply to my email, its a few hours later and still mo reply. Mrp your service and communication are bad.
AA
Alisha A's update13 Dec 2024, 14:55
Reviewer Update
I phoned today Mrp, first person i spoke to i explained and she dropped the call, i phoned a second time talking to a Lindiwe explained everything to her she tried to get Kendall to help but Kendall stated He will reply to my email, its a few hours later and still mo reply. Mrp your service and communication are bad.
Mr Price's replyOfficial
07 Feb 2025, 18:17Good day
I trust you are well.
Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.
Kind Regards
Mr Price
I trust you are well.
Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.
Kind Regards
Mr Price
Mr Price's reply07 Feb 2025, 18:17
Official
Good day
I trust you are well.
Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.
Kind Regards
Mr Price
I trust you are well.
Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.
Kind Regards
Mr Price