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Agnes T

1 reviews | Active since Feb 2020

02 Jun 2020, 14:21

Poor online transaction

Thank you Mr Philip Thobane from the Grove mall..I did my payment with EFT because of lockdown online transaction was not on my transaction..have been sending several emails to head office with no luck ..going to branches no help ..until he ended up handling the complain and promise to be fixed with in 24hours..I just hope Mr price they will fix their online process so people won't get so much frustration..Thank you once again Mr Thobane for helping me my account if fine after fighting a month battle with no luck ..

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Replies (1)
Mr Price
Mr Price's reply03 Jun 2020, 13:39
Official
Good Day,

Trust you well.

Thank you for taking the time to provide us with such positive feedback.

We are always pleased to hear of such wonderful Customer Service from our team and even more delighted when a customer is satisfied. 

We will pass your compliment on to MRP The Grove Mall for you.

Kind RegardsMr Price