Poor online service- No delivery on my order

Mr price must just shutdown their online services since they cannot deliver. I placed an order on the 23rd december which was due on the 3rd January but to date i have not received my order and when i do a follow up customer services keeps saying they have escalated the matter and will investigate but they never revert back to me and as i read the reviews it shows that there is a problem between Mr price and courier companies which they really need to attend to we cant be suffering while we paid with our own money....I WANT MY ORDER!!! IM TIRED OF YOUR EXCUSES AND SO CALLED INVESTIGATIONS