Poor Online Service

<p>Monday 6th June 2017 I purchased a few items online and never received a confirmation email that's when I checked the status and saw it only said submitted. I started chatting ton the online chat where the service provider advised there was a technical error the matter will be resolved in 24 hrs. Checked after 24hrs my order was cancelled but not all the money was refunded to my account that's when I responded to the email I was sent via the transcript of our chat explaining what my issue was but it seemed the customer advisor didn't have a clue how to assist me or understood what my issue was. She instead send me a statement of my account (which I'm well aware of hence my complaint) so no luck in getting my simple 5 item bag purchase. I get technical errors and all those unforseen things but when service provided it pathetic is what gets me to this point! #IWANTMYORDER</p>