Poor Online Order handling

I placed an order on 19 November, and despite visiting the Cresta Mall store on three separate occasions and making several calls to your call centre, the order has still not been assembled or made available. This level of delay is unacceptable and reflects serious mishandling of my order.

At the very least, the store or ordering department should have proactively communicated the status of the order or advised whether a refund would be more appropriate. Instead, I have received no meaningful feedback or resolution.

In 2026, such operational inefficiency and lack of accountability is simply not acceptable for a national retail brand. This represents extremely poor customer service and has caused significant inconvenience. I request urgent clarification on the status of my order or immediate processing of a refund. Please treat this matter with the seriousness it deserves.