Poor online order and customer service

Placed an order on 5 March, it was shipped on 6 March. I was told I would get it by the 10 March. 14 March still nothing. Tried to chat to the online chat states it answers in under 3 minutes and yet answers in over 20 minutes and then they don't respond after introducing himself as Lungile. Tried to call goes to voicemail. Shocking customer service and I remember having this happen before with Mr Price. This will be my last online order with them