Poor MRP experience, AGAIN

Mr Price has no clue what is going on in their business. Different answers everywhere the same question is asked.

1. Had the greatest difficulty opening an account, some stores said due to COVID-19 they cannot open accounts. Traveling costs already made. 2. Receiving store card, had to travel to a store that was willing to help twice due to poor communication via SMS/email. 3.In store we are told that we HAVE to make a minimum purchase of R400 every time we would like to make a purchase at any MRP store, home/sport/clothing (not just with activation purchase). Where the next person told us otherwise. When opening account via email, I was NOT informed about this minimum R400 spend for each purchase. 4. Purchase was made mid last month. R1000 payment was made on account debt within same month of purchase (before 30/6/2020). Today we receive an SMS that "first installment is due".

Please update systems and keep track of what is paid when before accusations and assumptions are made. Credit records are influenced.

On a positive note, MRP Sport as well as MRP Home in Springsmall have GREAT, friendly staff who go the extra mile!