Poor management and customer s****s

<p>Good day.</p> <p>Date of incident:03/07/17</p> <p>I would like to log a complain for Mr P southdale.The manager in that store does not have manangerial s****s and customer service.Please offer him training.My daughter phoned me crying earlier on i could feel she was very tense and it really hurt me as i trust Mr price.She went to Mr price bought 3 sets of Leggings black;green and navy.She then went to jet looking for a certaim Jersy of which she dd not find.she then decided to go back to MR P.to purchase what she had seen.When she got to Mr P she left the plastic for the leggings at the Door with security as she ddnt have her slip she realised she lost it.She went inside paid for a long sleeve top and a tassel poncho.then she left the store as she had already stepped out the store.The manager went running to her and asked her to come back to the store;of which she did.when she got there the manager asked were was the slip for the other plastic;she explained everything that had happned and told the manager that she lost the slip.manager asked her what was in that plastic she mentioned everything that was in there and it was in the open were everyone could hear the discussion.The security confirmed this to be true to the manager.the cashier who assisted her ealier also confirmed this to be true to the manager that she helped her and she had paid for the items yet manager refused listen to both these people he works with. and said she needed to provide slip.He ended up asking the cashier to check for that slip on the system.and knowing Mr P;you cannot track slip by item you have to look at all transaction and find the one you looking for.She had to stand in the shame of being accused of *****ing in the open and also at her own time.I would like to know why did this manager insist on accusing my daughter dispite all confirmations from his staff ;rather than taking thier word and do an internal investigation once the customer has left and take necessary disciplinary action if required.i mean you cannot compromise customer service for your own personal speculations.</p> <p>Lastly this manager did not even apologise to my daughter.i want him to call and apologise.</p> <p>Kindly escalate to the relevant person for me.</p> <p>We hope to receive feedback soon.<br /> <br />My contact number: ********** 604<br />Daughter :Fhulu ********** 142.</p> <p>Thanks<br />Florah</p>