Poor instore and call centre service

Hello

I asked Monica at the Penford MRP in Uitenhage to order two items for me two weeks ago. She took my details and said she will get back to me. I went back a week ago and she said the items I wanted were sold out even though I can see shops along the Garden Route and East London have stock. The day I came in the store she could see a lot of stores with stock. She delayed ordering my items and now she says she can’t order one item from a store. I called Baywest MRP to request the below top and Simonique answered but she could not confirm if she was sending the top to Uitenhage. I was holding on the line for so long that our call got cut off. I don’t know if she dropped it or not. • Size XL on style number: ********** 326005 I am disappointed in the poor service I have been getting with regards to getting this top. Please send it to the Uitenhage MRP- Penford.