MB
Mohamed B

1 reviews | Active since Dec 2015

30 Dec 2015, 10:29

Poor Ethics and service!

Good day.<br> <br> I have recently went to Mr. Price clothing store in Gateway to Do some shopping on the 16th of December 2015. When I get to the till to pay I find that firstly their systems went offline and I had to wait for Half an hour for something that could've been 10 minutes, Secondly when I do pay they were unable to issue me a receipt of purchase for reason I do not know and manually had to write it down. When I do eventually leave the store and place the items purchased In my vehicle I receive a phone call stating that the Transaction has not gone through however I've received email confirmation and sms from my bank stating that it has gone through and been deducted from my account. I then had to pay again a second time after much argument and the manager By the name of Vernie Said that she would sort out the reversal. Its however Been almost 2 &amp

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Replies (1)
Mr Price
Mr Price's reply04 Jan 2016, 12:16
Official
Hello Mohamed Bayat,


Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price.