yY
yaseenlr Y

1 reviews | Active since Jan 2017

20 Jan 2017, 00:07

Poor Customer Service + ********* Advertising = Mr Price, Canal Walk

<p>This evening my mother and I have visited Mr Price in Canal Walk, around 8 p.m. There was a "buy one, get one free" promotion for denim female shorts. After collecting garments to be purchased my mother and I entered the queue where the items are to be paid for. My mother wanted to make sure that the items were in fact "buy one get one free", meanwhile the staff member carried on with her own little conversation with her colleague. Knowing that this female is actually being rude and disrespectful, my mother ignored it and waited until she rung up all the items. When that was done, we proposed the same question. She then took her own sweet time to go find out if this is "buy one get one free". Upon her return she said that no it's not because it is on different tables. The tables were pushed together with one big sign in the middle saying BUY ONE GET ONE FREE [I HAVE PHOTOS TO PROVE THIS]. This is ********* advertising and I feel that we have been mislead. By all rights, I should have been given the shorts as advertised. I then requested to see the manager and I was told that the manager is at till number 10. When I arrived there, there was absolutely no one at till number 10. I spoke to another guy who seemed to be the manager and asked where the manager is, he rep**** saying that the manager isn't here. He said he was on duty for the night. When I asked him for his name he spoke so softly and all I could make out is that his name starts with a Z, if i'm not mistaken.</p> <p> </p> <p>I am disgraced by the service this store gives to its clients, from misleading to time-wasting! Thank you Mr Price Canal Walk, you will never have my support again!</p> <p> </p> <p>Please organise your staff and floor plan!</p>

0
Replies (2)
Mr Price
Mr Price's reply20 Jan 2017, 15:25
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price

Mr Price
Mr Price's reply20 Jan 2017, 15:29
Official

Good day

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

MRP