Poor customer service - Mmeli Xulu

Order no *** I placed an online order in January 2026 which i unfortunately could not collect. The last update was that on 15 January the order is ready for collection.

I the sent an email on 3 Feb requesting that the order be cancelled and I be refunded. On 04 February Mmeli Xulu sent an email detailing the rerurn/refund process which I responded that they may proceed

Since then I've sent 3 follow up emails and theres been no update/refund. Its now 18 March and am still waiting