CV
Christie V
1 reviews | Active since Feb 2010
18 Feb 2021, 13:19
Poor Customer Service for Online Store
Decided to try WhatsApp customer support - in short, it sucks. There is a product online that shows it is available (in stock, bag it now!). Tried to add to cart, wouldn't let me. Customer support says it is sold out, and the website takes up to 48hrs to update. Your support staff make it seem like this is common knowledge? Is it the responsibility of the consumer to know Mr Price systems? I would like Mr Price to source this product that THEY have said is available online, and let me know when I can pay and collect. Berlin and Nomah were unhelpful and RUDE, and started to ignore me instead of answering.
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Mr Price's replyOfficial
02 Mar 2021, 16:09 Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply02 Mar 2021, 16:09
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price