Poor customer service

I tried reporting that I lost my card in store and was told that the accounts department was closed at that time it was around 16:30. I was advised to call them the next day which I did at around 15:30 when I tried getting through the prompts on the phone it then said that they’re closed. While holding the automated voice message advised that working hours were between 08:00-17:00. I don’t understand how that can be. The most non-friendly and phone line