Poor customer service

Yoh!! The customer service from Mrp is so poor, it’s almost 2 weeks now busy with the issue of my delayed order that I end up requesting it to be cancelled.I keep making calls and sending emails everyday wanting to find out how it goes, what is the status. They just sent an email to say they have sent an email to the courier company they will get back to me but they don’t in order for me to get a feedback and progress on solving the issue so I can get my refund I have to call them and send them an email. Mrp and the courier company they using they just don’t take their customers serious. I am so disappointed, I have never experienced such poor service from them. I have been ordering from Mrp online since 2023 and I was receiving my orders in time, till now. It shows that if you keep quiet and wait for them to do the process and solve the issue it won’t be done. I am soo disappointed and hurt at this point. I just want my refund, which looks like it will take a year to get it because they just don’t care and they dragging this issue.Imagine the status take days to change, how fair is that?! This is so disappointing, I didn’t know I was going to experience such had I known I would have chose the option of picking up from the store or not have purchased anything once.