poor customer service at mr price store and call centre

i went to mr price flora centre on 03/04/21 no staff member was on the floor to assist with merchandise enquiries after finding the items i was looking for with great struggle,i eventually went to the till found two staff members at the till one was busy with laybyes the other one left for "lunch" even though there was a ever growing qeue

then i looked for the manager who when eventually found made a host of excuses as to why there was no one else to assist eventually a male staff member sanele arrives with absolutely no customer service at all,he does not wear his mask properly and when i point this out he rudely wants to argue with me.i then tell him that ill be reporting his conduct to the customer care

i call them tuesday 6/4/2021 and speak to a agent thandeka who takes down my complaint and promises they will get back to me

after several calls to follow up on my complaint ,and being made to hold on between 45-60 mins and it being two weeks later already

i have heard nothing from mr price and can now confirm that they think nothing of their customers concerns