Poor Customer Service and Lack of Urgency at Mr Price

I am extremely disappointed with the service I received at a Mr Price store after losing my phone inside the premises. Firstly, I take full accountability—I misplaced my phone. However, I want to make it clear that I never left the store. I realised my phone was missing immediately after coming out of the fitting room for the second time and acted quickly. I approached staff calmly and respectfully, clearly taking accountability, and made a simple request: for them to assist by making an in-store announcement or checking if the phone had been handed in. Despite this, staff refused and stated that Mr Price employees are not allowed to make such announcements. There was no urgency and no attempt to offer meaningful assistance. The only assistance they were willing to offer was to check CCTV footage. However, the only place I am certain I left my phone was in the fitting room—a space where there are no cameras. This made their suggestion impractical and unhelpful. It also raises a serious concern—unless this implies that there are cameras in fitting rooms, which would be a major privacy issue. Fortunately, an honest individual had already found my phone, answered our calls, and handed it in at the counter. I am truly grateful to that person, as their integrity is the only reason I recovered my device. What is most concerning is that the attitude of staff only changed after it became apparent that I have a social media presence. Only then did I receive attention and assistance—something that should have been provided from the beginning, regardless of who I am. This experience reflects poorly on customer service standards. Customers who are respectful, honest, and accountable should not be dismissed when asking for basic assistance. Outcome expected: Mr Price must take full accountability for this incident and provide clear feedback on how they will assist me in resolving this matter. In addition, I expect a detailed way forward outlining how they will improve their processes and support systems to ensure that I, and other customers who have had similar negative experiences, receive fair, prompt, and respectful assistance in future.