Poor Customer Service

I have been *****ed on my Mr Price account, since last year September on the 19th. People got access to my store account which i believe it was done as an online shopping worth goods of R2900. I have been running up and down to Mr Price Woodlands for their staff to help me. People from head office wanted proof that if really i wasn't using my cellphone number the day i was *****ed. I went to the police station as well to make an advidavit they requested. Until to date this issue has not been solved I even went to make a proof of simswap at vodacom as you people requested but still nothing is happening What is wrong with you people. I wont pay any cent on this account until you resolved this matter.