Poor customer service

I went to Mr price over the weekend looking for a specific item i saw online, the mistake i made was i didnt not check online instore stock, so i just went to Canalwalk mr price before i stood in the line the i asked thelady if they has this item in stock and without checking she just said no we sold out go to mr price home, which i did and the guy i spoke to tried helping me but also not really didnt make effort, so i paid my account and left the lady at the till i also showed a pic of the item and she sent me to clicks . I went online this morning as i want that items and i checked again online and this time i went to instore stock available and it shows canalwalk has 43 of the items in stock that i am looking for .

I went online on the watsapp group and i went to customer care i was responded to immediately and unfortunately i was busy and within a minute of me not responding the chat was closed the same time i took my phone and i just went in the customare care chat within the same minute the lady closed chat and suddenly thre was high chat volume i stayed on for 40 minuted with no one assisting me and i though let me irretate them a bit and i kept sending though the word HI constantly and someone by the name Siphindile came on i told him my situation and ask if there was infact stock at canalwalk branch i never got any response waited another 20 min and that chat was disconnected .

BY no means was i rude to any of them , i think i was patient enough to wait for 40 min going in and out , what irretated me was that it seems that these customer care agents are sitting there waiting on each other to work . With all the business that are on watsapp this is my first experience that was bad and the agents did not care to assist , so sad