Poor Customer Service

This morning after 10:00 I went to Mr Price in the V&A. There are 4 people behind the cash desk but only one till is open - the cashier is assisting someone. Eventually there is actually a queue and still only 1 cashier. Manager comes to assist the one cashier and leaves - no apologising to the queue... she just leaves. Eventually they call someone to add another float - still not apologising for the delay.

I then go to the new till that was opened - and something goes wrong as the till doesn't work . I then had to leave as they were unable to process anything.

I understand these things happen - but communication is key.

Not once did they say "we apologise for the delay".

I know your response is the RM will phone me - but please make sure he/she does and is not like the Blue Route RM that never gets back to people.

This is V&A - people expect more!!