Poor customer service

I am disgusted by the service I received from Mr Price.. Firstly it was regarding closure of card protection plans and lost card fees which on numerous occasions I have sent an emails for them to be closed.. While we still on that I called them an requested a settlement months ago which I was given and paid.. A month later i find out am being billed for a Sim and airtime that I did agree on.. I was requested to pay an amount for the account to be closed.. Now they calling me telling me I owe them R 113 and I need to pay.. If they were obsessed and trained with customer service I would have been advised that I needed to visit the branch to close the stupid account.. Instead I was mislead and told that this could be done over the phone.. Now am been harassed for fees that have accrued on the account.. I will take this up. And request all the recordings of all the people that I have spoken to regarding the matter.. I AM VERY ANGRY...