KM
Keleabetswe M

1 reviews | Active since Oct 2020

29 May 2022, 15:23

Poor customer service

I just bought a Teddy Jacket for my son at Mr Price Rusternburg Waterfall mall and I was assisted by Thembisile at 15h02 who gave me a very stinking attitude. The item had no Price on and I was not even aware,when I got to the till point he threw the item back to me saying it did not have a price and I must get the one with a price, I told him that's not my job.

That is poor even worse customer service ever and I feel this Assistant needs customer service training. I felt disrespected . I am not happy. Something needs to be done and I am expecting an apology from this assistant.

0
Replies (1)
Mr Price
Mr Price's reply15 Jun 2022, 15:29
Official
 Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks Mr Price