CJvV
Caitlin Janse van Vuuren
1 reviews | Active since Mar 2022
08 Apr 2022, 10:46
Poor Customer Care
worst customer service ever !! After my monthly install never decreasing I made contact with them, then spoke to a agent who names herself/himself Berlin, which then decreased the monthly installment, after numerous of times asking for a new statement showing the new installment I never received one and then I asked will my account not be behind and she said no.. SO paid the agreed amount on the 26th and today get an sms saying my account is behind with more than R800 !! and you can never ever get hold of anyone.
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Replies (2)
Mr Price's replyOfficial
08 Apr 2022, 12:50 Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply08 Apr 2022, 12:50
Official
Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
CJvV
Caitlin Janse van Vuuren's updateReviewer Update
13 Apr 2022, 11:14I am still waiting for a manager - I am also spending all my time on the phone to get through - this is absolutely pathetic.. Do the people work there or not?
CJvV
Caitlin Janse van Vuuren's update13 Apr 2022, 11:14
Reviewer Update
I am still waiting for a manager - I am also spending all my time on the phone to get through - this is absolutely pathetic.. Do the people work there or not?