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poelano S
1 reviews | Active since Oct 2014
04 Feb 2020, 17:08
Poor and inefficient handling of ********** transactions by Mr Price
My husband received a letter that he was blacklisted by Mr Price for owing R9000+ which he was not aware of. He then submitted an affidavit with the necessary statement for them to perform an investigation and there was never feedback of clearing. This has *****ed our name for further credit. We both do not believe in retail store credit and this is terrible as their processes enable ********** transactions and they take long to resolve. Absolutely disappointed at this treatment.
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Replies (2)
Mr Price's replyOfficial
05 Feb 2020, 08:50Good Day Poelano,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks
Mr Price Home
Mr Price's reply05 Feb 2020, 08:50
Official
Good Day Poelano,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members who will handle this matter personally with you.
Many Thanks
Mr Price Home
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poelano S's updateReviewer Update
06 Feb 2020, 20:45We have received a call and a letter of apology from Mr Price indicating that they have addressed this issue. They indicated that an sms was initially sent but did not have correct contact number. We will confirm with the status with the applicable credit bureaus. Thanks to Hello Peter the turnaround of the query was attended to immediately.
pS
poelano S's update06 Feb 2020, 20:45
Reviewer Update
We have received a call and a letter of apology from Mr Price indicating that they have addressed this issue. They indicated that an sms was initially sent but did not have correct contact number. We will confirm with the status with the applicable credit bureaus. Thanks to Hello Peter the turnaround of the query was attended to immediately.