Policies and procedures

<p>Yesterday I went to Mr. Price Maponya to get white denim pants and a girl aged 12 years. We found 2 sizes which would be a possible fit but had to have her try them on to see which ones fits properly. When we got to the fitting rooms we were told that we had to age another color in the same sizes except white. The reason being that if when she is done the pants are dirty or has stains we would have to take them because nobody else would buy dirty clothing, this is also for hygienic purposes on white garments.</p> <p>I didn’t have problem with that at all I understood where they were coming from. We went back to look or similar pants but a different color, we could not find any. We went back to the fitting rooms and explained our dilemma, the same story was repeated. My point is if there is no other color on the floor which is the same size and design how do we then make sure that the garment would fit? therefore taking it would be inevitable??????????? I was angry and upset and did not take it out onto the staff but questioned the policies and procedures. Why are these not stated clearly on the walls by the fitting rooms so that we do not challenge the staff? Why are there no alternatives if the white garments are the only ones on the floor?</p> <p>I asked for management who then heard where I was coming from and authorized the fitting. Luckily the 1st size she tried on fitted her perfectly. Guess what before she could fit it, it had a stain already but because this was the only size left I asked to do the fit regardless. In other words I ended up taking pants which had a stain already because of the need. Staff are human beings who are not supposed to deal with verbal abuses from customers please make their lives easy.</p> <p> </p>