POIPA Breach and *****

Good day

I've opened up an account recently and have came across some issues that has some cause for concern.

Firstly, I've requested for my account to be linked to my online profile but when trying to sign in I'm presented with an error message stating my details don't match which had made me abit concerned.

I then called in to find out how long it would take for my details to be linked and I was advised 24 hours. I proceeded to call into your customer service line asking for assistance with my issue.

I was advised to forward a screenshot of the error which I did, then being advised that everything was sorted and could attempt logging in again. This was told to me by Mbali from tech but still I was met with the same issue

Further investigation into this now suggests that a different account number had been linked to my account. Which is a breach of POPIA and is *****. I would like to know who authorized this and why this has happened?

I expect this to be met with urgency as there are details linked to my account that doesn't belong to me. Should I receive no assistance or response, I will be forced to take further steps

Kind regards