Please provide us with a good customer service.

I am writing to bring to your attention a serious issue I had in your establishment today. After I bought a damaged hand-bag 3 days back I went there and approach the cashier in a very polite way requesting a new bag and only to find that the same bag as the 1 bought is finished, I understood and ask the cashier what if I wait until I find the 1 similar to the 1 bought because im in no rush for the handbag since I don't like the ones that are in stock she refused and instead of her helping me to understand the store procedure she would just say do what you wanna do she then passed the problem to the Manager (shouting) and the manager rep**** shouting back saying I must take anything else to replace the damaged bag I again asked am I forced to take something I dont even like even when im saying I dont mind waiting until I get a satisfying one I can keep the till slip and also the bag, she shouts saying im not allowed to do that then I just put aside the bag issue and ask her is that the way she treats her customers she responded what do I want her to do... kneel down for you oh I can not do that. I was very angry I couldnt say anything I just left the store without being helped.