pleasant and effective service

I purchased some picture frames from Mr price home 2 weeks ago and while I was paying, the power went our and the card machine didn't print a slip. The cashier said that it didn't go through and asked me to pay again. I paid the item again and when I checked my bank statement it showed that the amount had gone through twice and not been reversed. I left my details with Anna expecting to have to follow up several times. Anna called me back during the week and gave me regular updates ensuring me that the amount would be reversed. The amount was paid back to me today with minimal effort. I am glad to see someone actually follow up on the situation and ensure that I was refunded. She was pleasant and easy to deal with. Well done Anna. Much appreciated! I hope management rewards her!