1 reviews | Active since Jan 2022
Phone in repairs for 2 months
I sent my Samsung phone in for repairs to the Bluff Branch in Durban on 18 November 2021. The warranty was due to expire on the 31 December. However, Mr Price/Samsung delayed fixing the phone until the warranty had lapsed. Now I have received feedback that due to the lapse in warranty I need to pay R270 for Samsung to release my phone. Another concerning issue is that they are now saying that the phone has water damage. I sent the phone in due to an issue with the charging port. I have been given the run around and still do not have my phone and it is the 13 January. Please can somebody advise me on a resolution for this matter as I need my phone as a matter of urgency. I cannot pay for a phone that has water damage that didnt exist before I sent it in for repairs.
We're so sorry about this. We do believe the matter has been resolved.
Regards
Mr Price
We're so sorry about this. We do believe the matter has been resolved.
Regards
Mr Price
