PAYMENTS DO NOT GET UPDATED!!!

I paid R1000 on my MRP acc on the 11th of July pretty much settling the outstanding balance not sure what happened but MRP did not pick up my payment, I received a txt msg from MRP threatening legal action and was told I need to pay a further R1650, which I did and then even after I was contacted by Nicolette Naidoo and mailed her my payment notification of both payments. She told me she will investigate 3 days later I mailed her and she told me I still owe R1650, which is INSANE! I resent the email which she rep**** upon again with the payment notification and was told in the end my account has a credit of R1064.00 I am pretty sure I am being charged with late fees which I should have refunded to me, clearly MRP just hires anyone nowadays to handle customer accounts! <br> shocking service not even a I am sorry for my mistake! I want my money paid into my bank account and not as a credit on MRP as I am seriously considering closing my account and not shopping there ever again! <br> HOW DOES MISTAKES LIKE THIS HAPPEN?! ALSO MY BANK INFORMED ME I LOOK LIKE A NON PAYER NOW DUE TO MRP'S MISTAKE BY NOT PICKING UP PAYMENTS. I AM FURIOUS! I HOPE NICOLETTE GETS FIRED!