PAYMENT SYSTEM + PROCESS PAINFUL FOR CUSTOMER

On Sunday, 28 Feb I paid for my purchase with my FNB Platinum credit card on the new system (Absa) of Mr. Price, which is intended to \protect the Customer\". The payment went through on my FNB account, with the auto sms notification to confirm the amount reserved to my cellphone. However, according to the attendant Donata, the payment did not go through on their system. After more than 30 min wait while they called their back office they could still not determine the payment on their system and did not have a solution to the problem either. Donata's attitude was very non-chalant and with a \"you are surely coming to the mall again\"? It will take two days for us to see whether or not the debit came through or whether it was reversed on your end. You must check your bank statement and then come to us to sort it further and collect your purchase. When I indicated that I am unhappy re the way I am being handled and this problem... again she was aloof and surprised that I am upset! She told me that this error happens a lot and to other Customers and they are not upset? It will take two working days (not over weekend sorry) for the payment to reflect or not. Then she will call me. "