Payment of account does not reflect

I am so tired of being given the run around by Mr Price agents. I made a account payment using their online payment system on the 24th of March 2020, cleared my account on the 25th of March 2020, I confirmed the payment on my bank's side and just before the Mrp system confirmed my payment "error processing payment" by then I had already received a money-out notification from my bank. I have many mails and have send through proof of payment, one advised I email my card number as well as proof of payment w, I did just that and till this day the payment still doesnt reflect.