Payment not reflecting (more than 2 weeks passed)

Dear Mr Price,

Its absolutely unsettling how you treat consumers in this way.

To date no apologies or help has been given to me or even confirmation that my account would be given attention. I’ve paid my account on time via your online facilities, received confirmation of payment.

Yet you have not updated my account. I sent numerous emails with proof of payment (all attached), proof of confirmation from you and even called to find out why you guys are not updating. No answers were given. It has now been 14 days since payment.

What is more unsettling is that now the incorrect information may be provided to ITC as the balance owing would be incorrect. Which is against my rights as a consumer.

Please rectify this at once, as this is unacceptable as a loyal customer to MRP. I’m deeply disappointed in the way customers are treated with MRP not even acknowledging the emails/calls and numerous calls for correction of you side.