JZ
Johanna Z
1 reviews | Active since Jul 2022
02 Aug 2022, 12:22
Payment not reflecting
Good day, After my complaint that my payment was not reflecting on my account I was phone by Mr Price indicating that I should send proof of the card payment. After sending the proof of my card payment Mr Price got back to me and noted that I should go to the store with the proof. I don't understand why its my problem to sort this out if the error is on Mr Price's side. Furthermore my credit is still negatively affected which is unacceptable.
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Replies (2)
Mr Price's replyOfficial
02 Aug 2022, 14:13Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply02 Aug 2022, 14:13
Official
Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
JZ
Johanna Z's updateReviewer Update
11 Aug 2022, 11:26I have received no feedback after my complaint and my payment have not been allocated on my account.
JZ
Johanna Z's update11 Aug 2022, 11:26
Reviewer Update
I have received no feedback after my complaint and my payment have not been allocated on my account.