Payment arrangements

I app**** for my Mr Price account online, so since it was so easy to apply, I figured it would that easy to make payment arrangements on my account since I'm going through some financial problems. I was assisted ONLINE & I was advised to pay R170 of which I did.<br> <br> Regardless of all the effort I made to make arrangements & payment I still received threatening SMS that my account has been sent to the bureau(I am only in one month arrears). The most frustrating thing is that they kept calling from their *** number & no one says anything on the other end of the line. Today someone FINALLY decided to talk to me & it was a rude consultant, who clearly told me that my payment arrangement does not appear on their system. <br> <br> I have accounts at other stores & I have NEVER received, such bad service as they always acknowledge the efforts customers take to make any arrangements regarding their accounts.Whats the point of Mr Price's online service? What happened to customer service?<br> <br>