Payment allocation

Yesterday morning I used the mr price app to place an order and I paid using card payment and I did get a notification from the bank that money was deducted from my bank account but on mr price app it states I haven’t paid for the order and I called the mr price contact center immediately and gave all my details and was advised to wait for 25 hours which I did with no response and I called again this morning and I spoke to sithembile gumbi and now I am bieng told to wait another 24 hours just for payment allocation which I believe this matter should not take this long to be resolved as it is not my fault and no one from mr price has called to advise on what is happening